| 
Issues | 
Process in Sanchay Post | 
Process in
  Finacle | 
  | 
Post
  Office | 
For
  each Post Office, PO Code is allotted. | 
●          
  In Finacle, each Departmental
  Post Office is called as Service Outlet (SOL) and allotted a ID which is
  called as SOL ID. 
●          
  Combinations of different SOLs in Finacle is called SOL Set
  and separate SOL Set ID is allotted for each type of sets. 
●          
  Each
  Branch Post office will be allotted a separate Code during migration which
  needs to be selected at the time of doing BO transactions from account
  opening screen.  | 
  | 
Account
  number | 
In
  Sanchay Post, account number is generated from the block of accounts allotted
  for different schemes. | 
●          
  In Finacle, account no. is
  called as Account ID. Account number will be generated by the Finacle CBS
  application randomly and will be in 10 digits. 
●          
  From the Account ID, you cannot identify the scheme as it has
  no such indication. 
●          
  Every Transaction will be given a Transaction ID in Finacle
  CBS and Counter PA has to write Transaction ID on the voucher. 
●          
  Supervisor has to ensure while verifying that Tran-ID is
  written on the voucher. 
●          
  From the Tran-ID, anyone one can see the details of the
  transaction. | 
  | 
Cash
  Handling | 
In
  Sanchay Post, there is no provision of handling cash. 
Cash
  is handled in SB Cash. | 
●          
  In Finacle, cash is handled
  through VAULT. 
●          
  All Counter Pas are called as
  Tellers and each Teller is allotted Teller Cash Account. 
●          
  Cash taken from Treasurer is to be first entered in Teller’s
  cash account and main Vault account of the Supervisor by each Counter
  PA(Teller). 
●          
  Supervisor will verify these entries in the Finacle CBS
  Application. Only after this, a cash transaction can be done by Counter PA. 
●          
  All cash receipts and payments done at the counter are entered
  into Teller Cash Account automatically. 
●          
  Each Counter PA(Teller) has to tally his cash at the close of
  the counter with his Teller Cash Account. 
●          
  After tallying cash, all Counter PAs will return cash through
  Finacle Teller Cash Account to Supervisor’s Vault who in turn will verify
  these entries. 
●          
  Physical cash will continue to be taken by Counter Pas from
  Treasurer and Counter Pas will also continue to return physical cash to
  Treasurer. 
●          
  Supervisor has to ensure at the day end that Teller Cash
  Account of each Teller (Counter PA) is Zero. | 
  | 
Account
  opening with CIF | 
There
  is no process of creation of CIF in Sanchay Post | 
●          
  In Finacle, for every depositor,
  CIF has to be created. CIF Number will be in 9 digits generated by the
  system. 
●          
  Before creation of CIF, a de-dupe check has to carried out for
  checking as to whether the customer is already having any CIF. 
●          
  At the time of migration, new CIF will be created for each
  depositor or guardian. 
●          
  There is a menu in Finacle CBS to look the CIF and new account
  number generated against old account number during migration. 
●          
  Counter PA has to write new CIF and Account number in the
  Passbook of old customers as and when it is presented for transaction. 
●          
  All accounts of a customer will be attached with the CIF in
  Finacle CBS. 
●          
  By entering CIF no,, detail of all investments of the customer
  can be seen. | 
  | 
Use of SS
  Book  | 
In
  HPOs and most of the SOs where Sanchay Post is working, SS Book is not
  maintained. | 
●          
  On
  implementation of Finacle CBS application, while opening new accounts by
  using new Account Opening Form (AOF), additional signatures of depositor(s)
  to be taken on perforated slip for Savings Account Holders who are able to
  sign. 
●          
  This
  signature slip needs to be pasted on the SS Book for reference at the time of
  withdrawal till scanned image of signatures are uploaded into Finacle by
  Circle Processing Centre (CPC). 
●          
  This
  is to be implemented in HOs as well as SOs after migration to CBS. | 
  | 
Entering of
  Date of Birth and Last name | 
In
  Sanchay Post, entering of Date of Birth is not mandatory except in SCSS and
  Minor Accounts. There is no concept of First, Middle and Last name in Sanchay
  Post. | 
●          
  In
  Finacle CBS, entering of Date of Birth for all accounts is mandatory. 
●          
  Entering
  of Last name in also mandatory in Finacle CBS. 
●          
  When
  there is no last name for a customer, first name should be entered as last
  name. | 
  | 
Opening of
  account by minor of the age between 10-18 years without guardian 
 | 
Sanchay
  Posts treats such accounts as Individual Accounts. | 
●          
  Since
  entering of Date of Birth is mandatory in Finacle CBS, it treats all
  depositors of age below 18 years as minor.  
●          
  When
  Minor attains majority, it stops transactions and allow transactions only
  when status of account is changed from minor to normal. 
●          
  Counter PA has to take fresh Account Opening
  Form with fresh KYC of the depositors after attaining age of 18 years and
  change status of account from minor to normal. | 
  | 
Funding of accounts 
 | 
In Sanchay Post , there is a
  process of accepting deposit at the time of account opening and purchase of
  certificates. | 
●          
  In Finacle, deposit is called as
  Funding.
   
●          
  Savings and PPF Account can not be funded during account
  opening. 
●          
  Funding has to be done after opening of Savings nad PPF
  Accounts. 
●          
  In case of other types of accounts/certificates, funding has
  to be done while opening the accounts.  
●          
  In Finacle account number will be generated against each
  certificate issued 
●          
  Same process is also applicable to existing certificates and
  account against each certificate will be created during migration. | 
  | 
Validation of minimum amount of
  deposit and withdrawal | 
Sanchay Post does not allow
  deposit and withdrawal in Savings Account for amount less than Rs.5/-. | 
●          
  Finacle CBS has no such validation. Counter PA and Supervisor
  has to ensure that no deposit and withdrawal of less than Rs.5/- is accepted
  from depositor. | 
  | 
Payment of interest in MIS,TD,
  SCSS etc. 
 | 
In Sanchay Post, interest is
  credited into the MIS/TD/SCSS Accounts and also paid from the accounts. | 
●          
  In Finacle, Interest is not credited to the MIS/TD/ SCSS
  Accounts.  
●          
  As a batch process, interest in all these three categories of
  accounts is calculated and credited into repayment account. 
●          
  If depositor is having savings account in any CBS post office,
  interest will be automatically credited into Savings Account of the depositor
  during batch process. 
●          
  Otherwise, interest will be credited into Sundry MIS/SCSS/TD
  Office Accounts created for each such scheme.  
●          
  For payment of interest, by cash, Counter has to pay interest
  from Sundry Office account.  
 
Therefore, it is desired that
  all MIS/SCSS and TD account holders should be requested to open savings
  account and link the same for credit of interest. | 
  | 
Savings/NSS/PPF Account
  closure.  
 | 
In Sanchay Post Savings/NSS/PPF
  account closure, all calculations of closing interest are done by the
  software.  | 
●          
  The process of Savings/NSS/PPF account closure in Finacle is
  totally different. 
●          
   When closure is to be
  invoked, first, make the balance as Zero by withdrawing the available balance
  before proceeding to closure.  
●          
  Detail of closing interest have to be seen only after closure
  by going through transaction details.  
●          
  The depositor should be told to fill receipt portion based on
  the closing interest seen by invoking interest accrual menu or through
  transaction details menu.  
●          
  Even Supervisor, while authorizing closure cannot see the
  closing interest amount on the screen.  
●          
  For verifying the interest amount written on the voucher,
  Supervisor also has to either go to the detail of transaction or go to
  interest accrual to see the closing interest.  
●          
  The process of closure of PPF and NSS accounts are also same
  except that in case of NSS-87 Closure, Counter PA has to deduct TDS by
  invoking the menu HCACC. | 
  | 
Inventory process 
 | 
Inventory process in Sanchay
  Post can be maintained  for SO/HO with
  Invoice number details etc.  | 
●            
  Process of inventory of certificates and cheque books is
  different in Finacle CBS application. | 
  | 
Process change for certificate
  name transfer. 
 | 
In Sanchay Post, for Certificate
  transfer from one person to another or single to joint or joint to single,
  old certificate is  discharged and new
  certificate is  issued. | 
●            
  In Finacle CBS application, CIF is to be created for all
  new depositors. 
●            
   Before creation
  of new CIF, a de-dupe check has to be made for checking about the existence
  of the customer. 
●            
  New CIF is to be created for the new customer whose name
  is going to be added or in whose name NSCs are going to be transferred. 
●            
  New CIF is to be attached with the existing accounts
  created against each certificate. This is required to be done for each
  certificate transferred.   
●            
  On the physical certificate, name of old customer has to
  be rounded and name of new customer to be added under dated signatures of
  Supervisor. 
●            
   In case of single
  to joint, name of new customer is to be added on the existing certificate. 
●            
  Transfer
  of certificate from one person to another is to be done only once from date
  of issue to date of discharge. | 
  | 
Certificate issue (linkage with
  printing of certificates) 
 | 
In Sanchay Post, on issue of
  certificate from the substock, certificate is automatically reduced from
  stock held. But this is different in finacle. | 
●          
  In Finacle CBS application, issue of certificate from stock is
  linked to the printing of certificate.  
●          
  Even if printer is not working or not available, Counter PA
  has to invoke the menu of printing a certificate to issue certificate.  
●          
  Mere issuing a certificate would not reduce the certificate
  balance. Only after using print
  command, the certificate balance from stock is reduced. | 
  | 
NC4a issue 
 | 
In Sanchay Post, if certificates
  are not available in stock, a receipt can be issued from Sanchay Post and
  amount will be accounted for in the post office account against certificate
  issue. Later, certificates can be issued from the stock against this receipt
  any time. | 
●               
  In Finacle CBS System, in such cases, receipt from
  NC4(a) has to be issued to the customer and it should be ensured that only
  those denominations should be selected while opening account which can be
  made available in the near future on receipt of stock as denomination once
  selected cannot be changed later.  
●               
  An account is opened against each certificate in Finacle
  CBS and Counter PA has to enter the NC4(a) receipt number in the relevant
  field in Finacle CBS.  
●               
  Once, certificates of same denomination are received in
  stock, the Counter PA has to print certificates against account created under
  NC4(a).  
●               
  Even if the printer is not ready or not working, the
  Counter PA has to give print command in Finacle so that Certificates will be
  attached against the accounts opened. 
●               
  Certificates can be filled by Hand also. Through a
  report, any user or visiting officer or inspecting officer or even, DAP
  officer, Divisional Office, Regional Office or Circle Office can watch the
  pending NC4(a)’s issued by any post office against which certificates are not
  issued through a report. | 
  | 
Handling of
  MPKBY Agent Lists at BOs. 
 | 
Sanchaya Post has the provision
  to accept RD Bulk Lists without posting and post transaction at a later date
  with back dated posting. | 
●          
  Finacle CBS does not have the facility to accept deposit in bulk and
  post the transactions later with back date.  
●          
  Posting has to be done on the day of receipt. 
●          
  Therefore, after Migration to
  CBS, RD Bulk Lists are to be accepted only either through Agent Portal or at
  Account Office at the Counter. | 
  | 
RD  Agent Portal 
 | 
In Sanchay Post, there is a
  provision to attach RD Accounts with an identified MPKBY Agent and when agent
  presents a  List, amount of List can be
  accepted pending posting of the List. Amount of all such Lists are reflected
  in LOT and posting against pending Lists can be done at a later date with
  date of presentation of List as date of deposit.  | 
●          
  In Finacle CBS Application, there is no provision to accept
  Lists of MPKBY/PRSG Agents/Leaders at counter. 
●          
  For bulk acceptance of RD deposits from MPKBY Agents/PRSG Leaders,
  an Agent Portal has been developed which can be accessed through DOP website
  using internet. 
 
●          
  Any RD account during opening or after opening can be attached
  with any MPKBY Agent/PRSG Leaders. 
●          
  Once account is attached to the agent, deposit cannot be
  accepted at the counter in that account unless depositor gives in writing to
  cancel the attachment with agent.  
●          
  During migration, all accounts already attached with a
  particular agent in Sanchay Post will be attached with the same agent in
  Finacle CBS application.  
●          
  All MPKBY agents will be issued Login ID and Password to
  operate Agent Portal.  
●          
  When agent logs in to Agent Portal, all live RD accounts
  attached with the agent will be visible to the agent. 
●          
   Agent can select the
  installment month. Default fee/ rebate will be calculated by the system. 
●          
   Agent can select three
  different modes of deposits i.e cash, by POSB Cheque and by any other Bank
  Cheque.  
●          
  When agent selects cash as mode of deposit, system will stop
  entries, once limit of Rs.10,000/-  is
  reached.  
●          
  System will generate one reference number against each List.  
●          
  Agent can print the LIST by using any printer. 
●          
  When agent comes to the post office with printed List(s) with
  either cash/POSB Cheque/other Bank Cheques having reference numbers against
  each list. 
●          
  Counter PA will enter the reference number printed on the List
  and will be able to see the List(s) presented.  
●          
  Counter PA will compare all the entries in the printed List
  with that in the Finacle CBS and see that there is no change in the default
  fee or rebate on the day of presentation and accept the List after counting
  cash or POSB Cheques.  
●          
  CBS System will once again validate all the entries in the
  Finacle Core Banking Solution application and accept the deposits.  
●          
  If any deposit is rejected, Counter PA can print the revised
  LIST and return the excess money to agent.  
●          
  Counter PA will save the transactions posted and then
  Supervisor has to validate the posting.  
●          
  Only, after Supervisor tallies the printed copy with the
  system and authorizes the posting, only then the amount would be reflected in
  the Counter LOT.  
●          
  Agent commission will be automatically credited into Agent’s
  savings account after deducting the TDS.  
●          
  In case of other Bank cheques, Counter PA will not post the
  entries. 
●          
  Cheque will first be sent for clearance after lodging them
  into Office Account called, “Account Opened through Cheque”  
●          
  Once credit comes into this office account, the LIST is to be
  posted by debiting that Office Account.  
●          
  All entries of all agent Lists will then be printed in the
  Counter LOT after verification by Supervisor. 
 
 Therefore,
  it is advised that only one counter should be identified for accepting agent
  LISTs.  
 
●          
  In case, any agent finds it difficult to operate Agent Portal
  and brings either printed or handmade copy of List, Counter PA can enter as
  Super User into Agent Portal and make entries on behalf of that agent.  
●          
  After List is printed on behalf of agent, the rest is the same
  procedure.  
 
To the
  extent possible all MPKBY agents should be encouraged to use Agent Portal
  themselves for which User Champions can train them in WCTCs in batches.  
 
There is no
  provision to keep the posting of RD agent list pending in Finacle CBS. | 
  | 
Maintenance
  of stock of Passbooks. 
 | 
In Sanchay Post, Passbook stock
  and supply is maintained.  | 
●          
  Finacle CBS application does not support maintenance of stock and
  supply of Passbooks. 
●          
  After Migration to CBS, Passbook
  stock and supply is to be maintained manually. | 
  | 
Maintenance of Office accounts 
 | 
There is no concept of Office
  Accounts in Sanchay Post as it is based on Single Entry system. | 
●          
  Finacle CBS Application is based on Double Entry Accounting
  system. 
●          
  Every entry into Finacle CBS has two legs i.e Debit/withdrawal
  and Credit/Deposit.  
●          
  Many Office Accounts have been opened for taking care of the
  second leg of posting.  
●          
  List of Transactions are also printed based on the second leg
  of posting and General Ledger Balances/Scheme-wise  
●          
  Balances in an office are also created with the second leg of
  posting.  
●          
  Some of the Office Accounts are operated by Counter PAs and
  Supervisors and some are maintained by the System itself.  
●          
  On day one of Go Live, list of office Accounts to be operated
  by the staff will be provided by FSI Team.  
 
Many of
  these office accounts have to be watched by SBCO or Postmaster or Division
  /Region/Circle/DAP Offices in the shape of reports. 
 
List of
  Office Accounts to be used by Counter Pas and Supervisors is attached as
  Annexure-I 
 
List of
  Office Accounts to be watched by SBCO or Postmaster or
  Division/Region/Circle/DAP Offices is attached as Annexure-II. | 
  | 
Shifting of signature scanning
  and other related work to Circle Processing Center (CPC). 
 | 
In Sanchay Post, signatures are
  scanned at the Post Office counter. There is provision of signature scanning
  in SOSB and also no provision for photo scanning in Sanchay Post. | 
●          
  On implementation of Finacle CBS application, a document
  scanning and storage system called ECMS is also being implemented. 
●          
  On opening of account, the Counter PA has to take additional
  signatures on the perforated slip of new Account Opening Form (AOF)and paste
  the same in SS Book after tearing from AOF.  
●          
  AOF alongwith KYC documents will be sent to CPC on daily basis
  where KYC documents will be once again matched with AOF and on acceptance,
  AOF and KYC documents will be scanned in ECMS and uploaded into Finacle Core.
   
●          
  The scanned images will be available in both ECMS and Finacle
  CBS and any CBS post office will be able to see these documents.  
●          
  Photo and signature will be separately stored for ready
  reference in all Finacle withdrawal and closure screens and can be accessed
  using the “SVS” icon provided. 
●          
  Physical documents will be sent back to concerned Post Office
  by CPC.  
●          
  Any rejected AOF will also be returned to Post Office with KYC
  document mentioning the reason for rejection.  
●          
  Post Office will get the rectification done and resubmit the
  documents with AOF to CPC for further process.   | 
  | 
Transfer of
  accounts/certificates between finacle CBS and non finacle CBS Post Offices. 
 | 
In Sanchay Post, there is a
  provision to transfer any account to any post office and it generates Advice
  of Transfer along with Transfer Journals. Certificates issued by other offices can be discharged under
  the option Discharged at Other Offices after verification. | 
●          
  In Finacle CBS application, the account can be transferred to
  any CBS post office only. 
●          
  Similarly, non CBS post office can transfer
  account/certificate to Non CBS post Office only.  
●          
  In Finacle CBS Application, there is no need to generate any
  AT or Transfer General or do the pairing.  
●          
  Only, the post office, after satisfying the genuiness of
  depositor, has to change the home SOL (post Office) of the account and
  account will be transferred instantly.  
●          
  A report can be generated showing accounts transferred from
  one SOL to another in all CBS post offices. 
●          
  Certificates issued from non CBS Post Offices cannot be
  discharged at CBS Post Offices. 
●          
  Certificates issued from CBS post offices can be discharged at
  any CBS post office by changing the home SOL of the certificates. 
●          
  PPF and SCSS accounts can be transferred IN and Out from CBS
  post offices to Banks and from Banks to Post Office. | 
  | 
Cheque clearance | 
In Sanchay Post, cheques are
  entered against account numbers and in case of new accounts marking as New Account
  against Account number.  
 
Lists are printed and sent to HO
  along with cheques.  
 
In HO, cheques of SOs and HO are
  combined and handed over to Treasurer along with list for clearing.  
 
Treasurer is attending Clearing
  House activities and after getting clearance, intimated the HO Counter about
  credit.  
 
HO Counter accounts are credited
  and reflected in LOT and SO’s cheques are credited at HO under Part-II and
  intimation is sent to concerned SO under part-III for posting in SO ledger. | 
●          
  In Finacle CBS application, except in Savings Accounts,
  Cheques cannot be lodged/entered against relevant account numbers.  
●          
  It has a full fledged Cheque Clearing Module. Full fledged
  Cheque Clearance Module of Finacle CBS will be implemented when A HO and its
  all SOs are migrated to CBS. 
 
●          
  Cheque are to lodged against an Office Account created as “
  Account opened through Cheque”.  
●          
  The procedure for handling cheque clearance in Finacle CBS is
  totally different from Sanchay Post.  
●          
  Till CSI, comes, the present cheque clearance will be handled
  by the Treasurer in the same way as these are handled today.  
●          
  Treasurer will be 
  handed over two lists, i.e one of Sanchay Post and another of Finacle
  CBS.  
●          
  Posting of cheques lodged in Finacle will be done in Finacle
  CBS at HPO level itself and there will be no need to send any intimation to
  SO for posting.  
●          
  In case of new accounts, SO can see the credit happen in
  Office Account of HO and can open and fund/make deposit in account from the
  office account putting date of credit as value date.  
●          
  Once CSI comes, the clearing house activities will be handled
  by Treasurer by using Finacle CBS cheque clearing module. 
 
It is
  advised to convince the depositors to first open Savings Account in Post
  Office and then present POSB Cheque instead of other Bank Cheques which will
  save clearing time also. | 
  | 
Account opening through cheque | 
In Sanchay Post, there is no
  concept of Office Accounts and account opened through cheques can be opened
  and credited by selecting the cheque details from the list of cheques
  prepared in Sanchay Post. | 
●          
  In Finacle, Cheques of other Banks cannot be lodged against
  the scheme or account number.  
●          
  The cheques are to be lodged in Office Account and once credit
  is received, the account can be funded/deposited by debiting/withdrawing
  amount from that Office Account.  
 
●          
  While opening new accounts after getting credit information in
  Office Account, the Counter PA has to enter the cheque details in Remarks
  field of Finacle screen so that Cheque number can be captured/entered and
  shown in the remarks column of LOT. 
●          
  The cheque detail field in
  account opening screen is for entering POSB Cheque details only. 
 
●          
   After opening or during
  opening of account, amount of deposit can be credited by debiting the office
  account.  
 
●          
  Other Bank Cheque details will not be automatically captured
  by the system from office account during account opening. However, POSB
  Cheque detail can be entered in while account opening. 
 Therefore,
  it is advised to convince the customer to first open Savings Account and
  present POSB Cheque or if he gives other Bank Cheque, that can be lodged
  against his savings account for automatic credit after clearance. From
  customer Savings Account, the new account can be funded/credited on opening. | 
  | 
Subsequent deposits through
  cheque | 
In case of RD and PPF, many
  depositors pay the monthly installment or subscription in PPF through other
  Bank Cheques.  
 
At present the rule is that in
  case of RD, date of presentation of cheque is the date of deposit. 
 
This rule is going to be changed
  soon. Date of credit will be the date of deposit. 
 
In Sanchay Post, these cheques
  can be lodger/entered against their RD and PPF accounts and once intimation
  of clearance is received, credit can be given by just selecting the relevant
  cheque number from the list. | 
●          
  In Finacle, as stated above, other bank cheques cannot be
  directly lodged/credited against relevant RD or PPF accounts.  
●          
  Cheques have to be lodged against designated Office Account
  and after getting clearance information, each and every deposit is to be made
  in the relevant RD and PPF account by debiting that identified office
  account.  
●          
  There are chances of mistakes and the procedure is time
  consuming also 
 
Therefore,
  it is advised to pursue such RD and PPF customers to open Post Office Savings
  account, avail value added services like ATM Card, Internet Banking, Mobile
  Banking and issue POSB Cheque for subsequent deposit. This will also save
  time taken in clearing of other Bank Cheque. | 
  | 
Claim closure 
 | 
In Sanchay Post, the Counter PA
  has to enter date of death and all other calculations are done by the Sanchay
  Post system. | 
●          
  In Finacle CBS application, different processes are to be
  followed for different death claim cases.  
●          
  CIF of the deceased has to be suspended and date of death is
  to be entered in CIF.  
●          
  In case, nominee or legal heir wants to continue account,
  his/her CIF has to be created and existing account has to be attached with
  new CIF.  
●          
  All the nominees or legal heirs have to come together to claim
  amount as there is no provision to keep the amount in the account for the
  nominee or legal heir who does not claim along with other one. 
 
In case of new accounts, it is
  better to advise the depositor to make nomination only in the name of one
  person. | 
  | 
Half Withdrawal in RD and Loan
  in PPF . | 
In sanchay post, There is a
  provision for Half W/D and as a result, balance is reduced. 
 
In PPF, Loan amount is
  calculated by Sanchay and balance is reduced from the existing account
  balance. 
 | 
●          
  In Finacle, there is no concept of Half Withdrawal. Instead, a
  separate Loan Account is opened in RD for Half Withdrawal.  
 
●          
  Loan account is also having separate number with 1 suffixed to
  the original account number. 
●          
  Amount of Loan/Half W/D is not reduced from balance and
  instead, a lien is marked for that amount so that at the time of PMC, this
  amount is not paid. 
●          
  At the time of closure of RD account where loan is taken,
  Counter PA has to first close RD Loan Account. 
●          
  For PPF loan also, Loan account is opened separately and have
  an account number with 1 suffixed to the original account number. 
 | 
  | 
End of Day | 
Day end in sanchay post is done
  separately for each office.  | 
●       
  The End of Day process in Finacle is done in three parts –
  First at SO, then at HO and the last part at the Data Centre level for date
  changeover.. 
●       
  SO has to run, SOL validation command before leaving office
  and clear all pending transactions. 
●       
  At HO, System Administrator will do End of Day for HO as well
  as all SOs under HO. 
●       
  Once all HOs do the EOD, at Data Centre, EOD of the Department
  has to happen. | 
  | 
Standing Instruction | 
Only the account numbers are
  entered and the date of execution is picked automatically by the software. | 
●          
  In Finacle, SI always originates from SB accounts 
●          
  MIS and TD interest to SB account is not termed as SI in
  Finacle CBS but termed as Customer Instruction. 
●          
   While entering SI in
  Finacle, frequency and date of execution have to be entered positively.  | 
  | 
RD-claim closure where Advance
  deposits are made | 
Claim is allowed up to the date
  of claim. | 
●          
  In Finacle CBS, RD Claim is allowed only till the month in
  which depositor expired and the remaining advance deposits paid would be
  refunded without any interest. | 
  | 
Loan repayment through Agent
  bulk list | 
In Sanchay post there is a
  provision to remit repayment of loan amount  | 
●          
  In finacle, the loan repayment is not allowed to be  made through Agent Portal.  
●          
  The same has to be done across the counter by the depositor or
  agent on behalf of agent. | 
  | 
Repayment of Loan entries | 
Loan repayment is done as part
  of deposit. Loan repayment should be accompanied with monthly deposit and
  Loan can be paid either in Lump Sum or in monthly installments. | 
●          
  In Finacle CBS, repayment of
  loan can be done any time with any amount.. For this,
  Counter PA has to select option of Unscheduled payment. 
●          
  Unscheduled repayment entries to be paid through HLAUPAY.  
●          
  For generation of interest, a menu to be invoked. If repayment
  is done using HPAYOFF Interest will be generated. 
●          
  In Finacle CBS, Lump Sum deposit
  is called Bullet Payment. |